These Terms & Conditions (together with the terms, if any, set out in the client contract, estimate and/or price list) constitute the entire agreement between the client and The Wordlings, supersede any previous agreement or understanding and may be varied only by The Wordlings, in writing.
We reserve the right to change these Terms & Conditions at any time, without giving notice.
Your use of the website and any service contained within it constitutes acceptance of these Terms & Conditions.
References to “the Website” or “our Website” will always refer to either www.thewordlings.com or www.thewordlings.co.uk.
References to “us”, “we” and “our” will mean The Wordlings Limited.
References to “you” and “your” will mean the client.
3 Client Information
You should ensure that the contact information you provide is correct before registering your interest in our service or making a payment.
Our website is only intended for use by individuals over the age of 16.
Any contact details that contain false or misleading information may be subject to deletion.
4 Confidentiality and Privacy
We agree to treat all your material supplied for proofreading, editing or any other purpose as strictly confidential and shall not use the information other than for the purposes of its business disclosing it only to its officers, directors, employees or agents with a specific need to know. We further agree not to disclose, publish or otherwise reveal any of the information received to any third party whatsoever except with your specific prior written authorisation.
5 Provision of the Service
We shall provide our service, defined in our estimate, to you subject to these Terms & Conditions. Any changes or additions to the service must be agreed in writing by both us and you. You shall, at your own expense –
Provide us with all necessary documents, materials or other information relating to the service, in sufficient time to enable us to provide the service. You shall ensure the accuracy of the content of all material.
You shall retain duplicate copies of all material and insure against its accidental loss or damage. We shall have no liability for any such loss or damage, however caused. All output material shall be at sole risk of the client from the time of delivery to the client.
We may, at any time, without notifying the client, make any changes to the service which are necessary to comply with any applicable statutory requirements or which do not materially affect the nature or quality of the service.
Any new areas of text and all changes made by you must be brought to out attention by you and may be charged for accordingly.
It is your responsibility to draw to our attention items of technical content and client-specific terminology. We cannot give any warranty, unless such matters are specifically drawn to our attention and shall not be liable for the accuracy or content of any such items.
You should, before publication or use of the output material, run a final check for spelling and for double spacing. You accept that you will, at all times, be responsible for reviewing the final version of the output material for any use or publication and that any error or loss arising out of such use or publication remains the sole liability of the client.
It is not our responsibility to sign off documents for print; our service is restricted to advising on improvements in the grammar of any written material in the client’s documents and material during production. By publishing or using the output material in any way, you are deemed to be satisfied with the service and accept satisfactory performance of the service.
You should submit your work via email, and pay the appropriate fee. On receipt of your fee, your work will be reviewed and returned to you within the stated delivery time.
We understand just how important your work is. We will complete your work within the timeframe agreed for each project unless otherwise agreed.
6 Your Order
When you place an order with us, a confirmation email will be sent. An order constitutes an offer made to us to purchase the service.
The offer is only accepted by us once we have emailed you to confirm the order.
The order is complete when we have emailed you stating that the order is complete.
The order will be delivered to the email address specified by you within the timescale agreed.
We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified, where the balance has not been fully paid (awaiting the transfer of funds), or where fraud is suspected.
If we are unable to resolve these issues, a full refund will be made through the payment gateway and the method you used at the time of purchase.
7 Pricing and Payment
Unless otherwise agreed, payment will be made by you when submitting the order. This amount will be paid to The Wordlings by cash or cheque (payable to The Wordlings Limited).
Payment is required to be ‘fully cleared’ by the specific payment processor. We cannot be held responsible for any delays due to fraud and identification checks.
We may, at our sole discretion, offer other invoicing arrangements to regular clients and agree to additional or modified terms for such arrangements.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a service is found, we reserve the right to –
cancel an order;
contact the client to arrange payment of any extra sum due; or
refund any over-payment made by the client (as applicable)
The processing of an order can be cancelled or corrected by us at any time up to the electronic shipment (delivery) of that project and any related items.
You shall pay the price for the service set out in the estimate and any additional sums agreed on between us and you for the provision of the service or which, at our sole discretion, are required as a result of your instructions, lack of instructions, the inaccuracy of any input material or any other cause attributable to you.
We reserve the right to alter all service pricing without notice.
All charges quoted for the provision of the service are exclusive of any Value Added Tax (VAT), for which you shall be additionally liable at the current rate (if applicable).
The title in any services ordered from us does not pass to you until we have received and processed a valid payment, which has been made into our own account and your order has been delivered.
All orders shall be paid in GBP, unless otherwise agreed.
We may work to an hourly rate, page rate or on a flat rate basis. If, whilst working on a flat rate basis, it becomes apparent that the fee is insufficient to allow the work to be completed to the required standard, we reserve the rights to renegotiate the fee or to tailor the remaining work to the budget. Any expenses, such as postage and telephone usage (including sending a fax) that are not covered by the fee, will also be charged.
8 Cancellation Rights and Refunds
Once the order has been submitted and paid for, the work will be carried out within the agreed time. If you wish to cancel the service, you must email email@example.com within six hours of submission.
If we have received notice to refund an order within six hours, a full refund will be provided, minus an administration fee of 10%. No refund will be offered for cancellations made more than six hours after submission.
We agree that if you believe that your edited document does not follow your exact instructions, you may request amendments to the document within seven days of delivery.
If we agree to refund an amount for the order, this refund can only be refunded through the payment gateway used by you.
We and/or our proofreaders, editors and tutors may terminate a project at any time for any reason.
9 Complaints and Feedback
We are always happy to receive feedback from clients. Email firstname.lastname@example.org and we will aim to respond to any feedback or complaint within 24 hours of receipt.
Complaints received by us are taken very seriously. In the first instance, please email us at email@example.com.
Any dispute arising under or in connection with these Terms & Conditions or the provision of the service and unrectified by informal negotiation shall be referred to mediation by a single mediator appointed by agreement.
Should a complaint be upheld, a full refund will be offered.
We grant you a license to access the content, information and services contained within our website. This license allows you to download and cache (using a browser) individual pages from our website, but not to download and modify individual pages or substantial parts of our website, nor to make our website available via an intranet.
Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
Our website cannot be placed within the frameset of another site.
Third parties are not allowed to “deep link” to pages where the content of such links, whether graphic or text, are misleading, false, derogatory or in any other way offensive.
11 Academic Liability
We make it clear that the academic evaluation of work depends on considerations beyond our control. We cannot be held legally or otherwise responsible for disappointing and/or unsatisfactory outcomes of any factor, including the negligence of proofreaders, translators, staff or tutors, or claims of such negligence.
Plagiarism and breach of copyright are serious offences and we assume no responsibility for such content.
Our staff and/or Freelancers will not proofread and/or edit work in a way that infringes on potential plagiarism guidelines established by the academic community; this includes, but is not limited to –
rewriting substantial amounts of text;
rewording copied (not cited) text from others;
adding substantial text to a paper (including incomplete sources in a references list/
paraphrasing any part of other people’s work, and
checking work for plagiarism
We take the utmost care with every assignment accepted. However, it is conceivable that, on occasion, errors will be missed even though a high level of proficiency has been applied. In each case, having exercised such care, we shall not be liable for any loss or damage arising by such proofreading, language tuition, translation and/or copy-editing. Furthermore, we cannot be held responsible for any problems or consequential loss to you arising as a result of any of the following
o delays in the post;
o delays or problems with document transmission and correction;
o computer failure; or
o errors in the original document be they grammatical or factual
We will always work to the highest standards possible. However we cannot accept any liability should the work not lead to the success that the client may have required the work for, such as obtaining a job, or securing a publishing deal etc. The ultimate responsibility lies solely with you in every case.
13 Rights in input material and output material
The property and any copyright or other intellectual property rights in the input and the output material, arising from our efforts, shall belong to you; subject to you paying our fees (such rights shall be reserved and are hereby asserted until cleared funds in respect of such fees are received in full by us).
Any input material or other information provided by you which is so designated by you and all output material shall be kept confidential by us; all output material or other information provided by us which is so designated by us shall be kept confidential by you, but this will not apply to any documents or other material, data or information which are in the public domain at the time when they are so provided by either party and shall cease to apply if, at any future time, they become public knowledge, unless as a result of a breach of this clause.
You warrant that any input material or output material and its use by us for the purpose of providing the service does not infringe the copyright or other rights of any third party. You shall indemnify us against any loss, damages, costs, expenses or other claims arising from any such infringement.
14 Reasonably Foreseeable Losses
We will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
15 Warranties and Liability
We warrant to you that the service will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the estimate. Where we provide, in connection with the provision of the service, any goods (including output material) supplied by a third party, we do not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise.
We shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any input material or instructions supplied by you which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form or arising from their late arrival, non-arrival or any other fault of the client or any third party.
Except in respect of death or personal injury caused by our negligence, or as expressly provided in these conditions, we shall not be liable to you by reason of any representation (unless fraudulent) or any implied warranty, condition or other term or any duty at common law or under the express terms of the contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by our negligence, its servants or Freelancers or otherwise) which arise out of or in connection with the provision of the service or its use by you; our entire liability under or in connection with the contract shall not exceed the amount of our charge for the provision of the service. You should take out insurance to cover yourself against any loss arising out of our failure to perform the contract to the appropriate standard.
We shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the service, if the delay or failure was due to any cause beyond our reasonable control.
All of the website content, logos, layouts and look and feel are the copyright of The Wordlings, unless expressly acknowledged as otherwise.
The data mining, extraction or utilisation of service information from our website is not permitted without our express prior written permission.
No failure or delay by either party in exercising any of its rights under the Terms & Conditions shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Terms & Conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights, unless we acknowledge the waiver in writing.
Whilst every effort is made to make regular checks, we cannot be held responsible for the content of any external links from this site.
17 Force Majeure
We shall not be liable for any delay or failure to perform any of our obligations under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control. For the purposes of this condition, “Force Majeure” shall include, but not be limited to, acts of God, war, terrorism, civil disorder, industrial dispute, technical failure, fire or explosions.
All of the foregoing and following paragraphs of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs be found invalid, it shall not affect the remaining paragraphs. 19 Legal Information
English law shall apply to the Contract, and the parties agree that the Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
The Wordlings Limited, T/A thewordlings.com and thewordlings.co.uk is a company registered in England and Wales with company number 7233572. The registered address is Brunel House, George Street, Gloucester, GL1 1BZ.